Woolworths grocery store shopper’s irritating self-serve checkout drama goes viral on TikTok
A Woolworths customer shared his frustrating self-checkout experience in a new viral video.
On TikTok, the Melbourne shopper shared how a mishap “got stuck in a loop” while trying to scan an item.
Check out the Woolies buyer’s checkout experience above
The footage shows the self-service checkout showing a packing warning after the shopper placed a box of egg whites in their shopping bag.
Then a voice can be heard saying, “Unexpected item in the bagging area. Remove this item and click Next.
When the TikTok user – whose handle is @unscoredan – took the item out of his pocket and put it back in front of the scanner, another alarm sounded.
The Melbourne shopper said the bug occurred after scanning a box of egg whites. Photo credit: unscoredan / TikTok
This time the cash register read: “Item removed from the packaging area. Return the item to the packaging area before continuing. “
In his TikTok post, the shopper described the self-service checkouts as “useless”.
“That happened at my Woolies checkout,” he said in the video.
The buyer shared their frustration that they “literally did what it promised” in moving the item from the packaging area to the scanner.
He also said attempts to press the “I use my own bag” button also failed to resolve the problem.
TikTok users said they had similar experiences at self-service checkouts.
“It happened all the time! It’s so frustrating, “said one.
After the buyer placed the item in their shopping bag, they received a notification that an “unexpected item was in the packaging area”. Photo credit: unscoredan / TikTok
Another said: “That happened to me the other day at Coles! I picked it up and put it back six times before giving up and calling the assistant. “
A third wrote: “They say he’s still there today, stuck in the loop!”
He added one more: “No wonder it takes my father so long to get the milk, now it all makes sense!”
Other TikTok users suggested that the buyer placed their paper grocery bag in the wrong position.
“This happens when part of the bag protrudes over the edge of the bagging area,” said one.
“The machine is now confused what the weight of the bag is.”
Another was added: “Try sliding the bag to the center where you put it. If something hangs, it wouldn’t be of the expected weight. “
After removing the item from the packaging area, he was instructed to put it back in the bag. Photo credit: unscoredan / TikTok
In a statement to 7NEWS.com.au, a Woolworths spokesman said glitches similar to those described by the buyer are not common.
“Our customers use millions of self-service checkouts every week to complete their purchases,” said the spokesman.
“The vast majority have a quick and easy experience, but when customers have a technical bug, we have team members available to help and resolve any issues.”